Refund policy

At ElizabethDust, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return and refund policy to make the process as smooth and hassle-free as possible.

**Eligibility for Returns:**

- To be eligible for a return, your item must be unused, in its original condition, and in the same packaging as received.

- Returns must be initiated within 7 days of the purchase date.

- Personalized or customized items are not eligible for return unless they arrive damaged or defective.

**Return Process:**

1. Contact our customer service team to initiate the return process. Please provide your order number and reason for the return.

2. Once your return request is approved, we will provide you with a return shipping address.

3. Carefully package the item(s) to be returned, ensuring they are securely protected to prevent damage during transit.

4. Ship the item(s) back to us using a trackable shipping method. We recommend retaining proof of postage for your records.

5. Upon receiving the returned item(s), our team will inspect them to ensure they meet the eligibility criteria.

6. If the return is approved, we will process your refund using the original payment method within 7-10 business days. Please note that shipping costs are non-refundable, and any return shipping costs incurred are the responsibility of the customer.

**Refund Policy:**

- Refunds will be issued for the purchase price of the returned item(s), excluding any shipping charges.

- In the case of a defective or damaged item, please provide photographic evidence of the issue when contacting us for a return.

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- If your refund is approved, it will be processed promptly, and a credit will automatically be applied to your original method of payment.

**Exchanges:**

- We do not offer exchanges at this time. If you wish to exchange an item for a different size, color, or style, please initiate a return for the unwanted item and place a new order for the desired item.

**Contact Us:**

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with every purchase.

Thank you for choosing ElizabethDust. We appreciate your trust in us, and we look forward to serving you again in the future.